MyCalls Call Manager
Improving business performance
MyCalls Call Manager can help a business to monitor call activity, take action to save money and improve customer service levels.
How much are missed calls costing your business?
Most companies don’t even know, and you can’t manage what you can’t measure. MyCalls Call Manager helps you to follow up missed calls so that an opportunity is not lost to your competitors.
A bird’s eye view of your team
Managers can enjoy a real-time overview of call activity, allowing for the productivity of groups and individuals to be monitored. Alarms can be set to alert a manager when a set rule is broken, such as number of rings before call is answered. Also, unauthorised calls can be flagged up. This means that managers can get on with other tasks and also respond immediately to any arising issues.
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Effortless reporting
Reports can be scheduled or run as and when required, providing information such as call costs, response times and staff telephone performance. By monitoring call traffic patterns, optimisation of staffing levels can be planned accordingly. In addition, response to a marketing campaign to be measured with precision.
Director’s Report
One of the newest features of MyCalls Call Manager, Director’s Report enables MDs to receive business-critical information, sent automatically at the end of each day. Reports showing detailed company information are saved as PDFs and can be viewed from a mobile phone. Even when out of the office, there’s no need to be out of touch with business activities and changes in productivity levels. Offering peace of mind and reliable, hassle-free updates, this is a truly effective management tool.