Factsheet: MyCalls Desktop
Slicker Call Control
Effective call handling takes time, but if less time is spend collecting the information for the call, more calls can be taken each day. MyCalls Desktop provides full call control, with screen-popped access to database records. This means that agents can provide a faster and warmer response. Working ‘straight from the box’ with leading CRM databases, MyCalls Desktop is a must-have business tool.
Better time management
With a range of telephony features accessible from an easy-to-use control panel, agents can dial numbers and answer calls at the click of a mouse. Time savings soon add up; just 15 seconds per call in a busy organisation could amount to more than 40 hours a month for agents to spend on giving excellent service instead of performing mundane processes; a huge benefit to any business!
Enhanced and accurate call handling
The click-to-dial button can save time with every call and eliminates the possibility of mis-dials. Agents can transfer a call to a suitably qualified colleague, park a call or put the caller on hold, all at the press of a button from their desktop.