Improve your customer service with UCB Contact Centre
Prepare for every call
With screen-pops, agents can spend less time looking for customer records and offer a more personalised level of service with every incoming call.
Match customers to the ideal agent
With Skills Based Routing, customer calls are automatically routed directly to the agent who is most qualified to help, offering the caller a seamless experience and making full resolution more likely first time.
Never miss a sales opportunity
The Callback feature offers customers the opportunity to request an automated return call if they are unable to hold to speak to an agent. This extra tier of great service helps to reduce business being lost to competitors, by empowering agents to follow up missed calls effortlessly.
Provide a consistent level of service
With Multimedia Queuing, agents receive emails, faxes and instant messages in a queue, just as they would with calls. This provides a fully integrated solution and aides agents in providing great service, however customers make contact.