Improve your team’s productivity with UCB Contact Centre
Effortless reporting
Fully customisable reports can help you to analyse business-critical data in order to review and optimise business performance.
Instantly find the expert
With Rich Presence, you get an overview of the status of your entire team. By viewing call activity of all employees, you can make contact with the colleague you need, first time, every time.
Speed up your team
Process Automation can save your agents valuable time and eliminate human errors, enabling them to spend time on offering personalised service, rather than completing mundane tasks.
Microsoft ® Outlook Integration
MS Outlook is an everyday tool that all staff are familiar with, making adopting Unified Communications a seamless process. Training time can be kept down, and having all communication information in one place can save staff time daily.
Manage your team in real-time
With the UCB Snapshot wallboard, managing the team is easier, with live queuing information statistics every 0.5 seconds. Displaying this information to agents can act as an excellent motivational tool.