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Maximum Group, based in Birmingham are one of the UK’s leading suppliers of business telephone systems and equipment. Plus we are Mitel accredited telephone system maintenance providers.

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Start solid and leave room to grow

 

Contact centers come in many shapes and sizes, from informal teams that don't officially consider themselves contact centers to sophisticated, enterprise-grade operations with agents at different sites worldwide. The goal of any team, regardless of size, is to provide the satisfying customer experience required to build and maintain profitable relationships—a feat that involves more than managing call-handling times and abandon rates.

MITEL INBOUND CALL CENTRE

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Top Features Businesses Look for in Inbound Call Center Solutions

 

 

Tools for Optimizing the Customer Experience

 

Productivity tools enable agents and supervisors to make informed decisions and provide prompt service. Agents can efficiently handle calls from their desktop, performing common actions using fewer steps and with reduced errors in call processing for an optimized customer experience.

 

 

Future-Ready for Investment Protection

 

Ensure your current and future needs are met with flexible deployment options on premise or in the cloud. Easily scale up or down as your contact center grows or traffic increases.

 

 

Lower TCO from a Comprehensive Solution

 

Minimize operational complexity and vendor integration costs with contact center solutions that integrate with your PBX and UC or external applications (including CRM). Choosing a full suite of tools to address your business requirements, even as they grow and evolve, will ultimately lower your total cost of ownership (TCO).

 

 

Resiliency and High Availability

 

Ensure business continuity with a robust and highly resilient solution that is designed to provide seamless, uninterrupted service—with no loss of reporting or real-time capabilities in the event of a hardware failure or network outage.

 

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