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Maximum Group, based in Birmingham are one of the UK’s leading suppliers of business telephone systems and equipment. Plus we are Mitel accredited telephone system maintenance providers.
Mitel MiContact Centre solutions have shown Businesses an improvement in employee productivity and control operational costs within Organisations of all sizes.
Maximum Group will design and implement a MiContact Centre Solution to meet the needs of internal “customers,” some departments in large organizations perform a contact centre role without thinking of themselves as contact centres.
Whether it is a department, an enterprise, or something in between, Maximum Group’s goal of any contact centre is to provide the excellent & efficient customer experience required to build and maintain profitable relationships:
Ensure agent productivity
Mitel MiContact Centre Solutions – Organisational Size
Informal and Workgroup Contact Centre’s
MiContact Centre Workgroup Edition (available on the MiVoice Business platform) is designed to meet the needs of informal contact centre’s up to 200 agents across multiple sites.
Small, Formal Contact Centre’s
MiContact Centre Business Edition (available for the MiVoice Business platform) delivers robust contact centre, IVR, and multi-media functionality and reporting but is packaged specifically for small contact centre’s that have sophisticated, enterprise-grade requirements.
Large-Scale, Enterprise-Grade Contact Centre’s
MiContact Centre Enterprise Edition (available for the MiVoice Business platform) is a robust, highly flexible solution that delivers feature-rich IVR capabilities and contact centre monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centre’s, including virtual, multi-media contact centre’s with multiple locations and remote agents.
Microsoft Lync-Based Contact Centre’s
Built natively on the Microsoft Lync Server call control and Lync desktop client, MiContact Centre for Microsoft Lync is an end-to-end Lync solution that combines multi-media capabilities, a feature-rich IVR, ACD routing with in-queue messaging, extended Lync presence, real-time reporting, historical monitoring and forecasting, and CRM screen pop functionality.
Outbound Contact Centre’s
MiContact Centre Outbound is a preview, progressive, power, and predictive outbound dialling solution that includes tightly integrated Customer Relationship Management, campaigning, and agent scripting capabilities.
Cloud-Based Contact Centre’s
MiContact Centre Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.