Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. This is commonly used in the business world today.
Maintain and enhance call quality with Mitel MiVoice call recording
Helping your business to maintain and enhance call quality, the Mitel MiVoice call recording system is a perfect way to help businesses in Birmingham and across the UK improve and provide nothing but the highest quality of calls. With the Mitel call recording system, you can use call recording as a tool to help improve overall quality and efficiency. The call recording system is also a great way to help with training and monitoring processes. The Mitel MiVoice system also allows you to manage and analyse call activity and standards. For more information, why not get in touch with the team at Maximum Group?
Workforce management and recording management solutions
Workforce management (WFM) helps businesses to optimise productivity, from company-wide level down to individual departments and employees. With a good WFM solution, you can accurately plan, forecast and schedule your telephony agents to increase operational efficiency. With call recording and quality management tools, you can allow managers, supervisors and employees to access a variety of workforce tools to help monitor, analyse and enhance performance.
Benefits of workforce management and recording management include: